Every project and every business has invdiual needs in regards to support reachablity, infrastructure uptime and development and consultancy efforts.
We allow every project to individually select their SLA, consultancy packages and availability requirements. Below we have summarised typical selections from our customers for easy selection.
|Package/Feature||Business Light||Business Standard||Business Pro||Business Pro Plus||Critical Services|
|Working hour package||Support package||Starter package||Starter package||Collaboration package||Collaboration package|
|Working hours included (during business hours/outside business hours)||2 / 0||10 / 2||10 / 2||20 / 5||20 / 5|
|SLA package||Business SLA||Business SLA||Professional SLA||Professional Plus SLA||Critical Services SLA|
|Reaction times||1 business day||1 business day||4h during business hours||4h during extended business hours||4h every day|
|Targetted Minimum Availability||99%||99%||99.9%||99.99%||99.999%|
The availability of our services is defined individually depending on the services booked. Find more information about it on the ungleich infrastructure availability page.