ungleich
support
package

Every project and every business has invdiual needs in regards to support reachablity, infrastructure uptime and development and consultancy efforts.

We allow every project to individually select their SLA, consultancy packages and availability requirements. Below we have summarised typical selections from our customers for easy selection.

Package/Feature Business Light Business Standard Business Pro Business Pro Plus Critical Services
Working hour package Support package Starter package Starter package Collaboration package Collaboration package
Working hours included (during business hours/outside business hours) 2 / 0 10 / 2 10 / 2 20 / 5 20 / 5
SLA package Business SLA Business SLA Professional SLA Professional Plus SLA Critical Services SLA
Reaction times 1 business day 1 business day 4h during business hours 4h during extended business hours 4h every day
Targetted Minimum Availability 99% 99% 99.9% 99.99% 99.999%
Pricing (CHF/month) 950 3'450 3'900 7'300 9'700

Targetted Minimum Availability

The availability of our services is defined individually depending on the services booked. Find more information about it on the ungleich infrastructure availability page.

Business Light: 950 CHF/month

  • Contains service hours Support package
  • Contains Business SLA

Order
Business Standard: 3'450 CHF/month

  • Contains service hours Starter package
  • Contains Business SLA

Order
Business Pro: 3'900 CHF/month

  • Contains service hours Starter package
  • Contains Professional SLA

Order

Business Pro Plus: 7'300 CHF/month

  • Contains service hours Collaboration package
  • Contains Professional Plus SLA

Order
Critical Services: 9'700 CHF/month

  • Contains service hours Collaboration package
  • Contains Critical Services SLA

Order