Easy to use
Great support
Reducing workload

Good customer support

With our hosted support system you can manage support requests easily. Customer requests are not lost and can easily be assigned to an employee to work on.

Easy to use

Support needs to be transparent, efficient and of worth for your users. Our hosted support system works smoothly to make most of your time and provide best support to your users.

Managed Support System

With the hosted support system you can focus on your core business. Upgrading the system and maintaining it is taking care of by us.

A Support System

Our hosted support system enables you to organise support requests and organise them easily. You can

  • Receive emails from your customers
  • Organise tickets in different groups
  • Reply to your customers directly
  • Have an auto responder ("Thanks for reaching out")

How to use it

With our hosted support system you get a url like https://support.ungleich.ch. Your employees can login to the system and work on requests. Your customers / users can either correspond with you via email or login to the support system themselves to manage their tickets.

Fully Open Source and IPv6 enabled

As with all our offers the support system is completely based on Open Source Software components. From the operating system to the software stack, nothing is closed. We are using

as the technology stack.

Zero Carbon

As always, the hosted support system is running in our Zero Carbon Data Center.

How to order

As the support system can be setup for very different use cases, we recommend to contact us at support -at- ungleich.ch to discuss how you would like to have your system setup.